Why can’t Saucey support assist with orders made through SauceyDirect, and what can customers do instead?
Understanding the distinction between Saucey Marketplace and SauceyDirect is crucial for resolving order-related questions and issues. This guide explains the differences and provides actionable steps if you encounter an issue with a SauceyDirect order.
Saucey Marketplace vs. SauceyDirect
Saucey Marketplace: Orders placed via the Saucey app or website are managed by Saucey Marketplace. Saucey’s support team can assist with these orders, including modifications, refunds, and reshipments.
SauceyDirect: Orders placed via a store’s SauceyDirect (third-party) website are handled by the individual store. These orders are not managed by Saucey Marketplace, and Saucey support cannot modify, refund, or resend them. Each store is responsible for processing its SauceyDirect orders.
Resolving Issues with SauceyDirect Orders
If your order was placed through a store’s SauceyDirect website and you encounter a problem, it’s essential to contact the store directly for assistance. Here’s why and how:
Issues Like Missing Deliveries: For missed or delayed deliveries, report the issue directly to the store. Saucey support does not have access to these orders to make adjustments or resend them.
Order Modifications or Refunds: If you need to modify your order or request a refund, the store where the order was placed must take action.
Contact Process for SauceyDirect Orders
Locate the store’s contact details. This information is typically provided on the confirmation email or the store’s website.
Contact the store via the provided phone number or email address with details of your issue (e.g., order number, items involved, and your concern).
Follow up if you do not receive a timely response.
Key Takeaways
Saucey support cannot assist with changes, refunds, or issues with SauceyDirect orders; these must be addressed directly with the store responsible for fulfilling the order.
Saucey Marketplace orders are fully supported by Saucey customer service teams.
Always retain confirmation emails and receipts for reference in case you need to reach the store.
For further assistance with Saucey Marketplace orders, please contact Saucey support.