What happens when I miss my delivery?

For on-demand orders: If the courier is unable reach you when they arrive, if the person who placed the order is not present, or if the order is otherwise undeliverable, the order will be failed. As outlined in our terms of service, you'll be refunded for the items in your order, but a failed delivery attempt has a $7.99 service charge applied so that we can re-coup the cost of preparing the order and the courier's time! If you feel like the fee was mischarged, get in contact with us and we'll help you out.
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Couriers will usually take an extra 5-10 minutes to attempt contact upon arrival so it’s important to stay near your phone for notifications and alerts on the arrival of your order. As a tip, it may be worth double checking your phone number on file to ensure you receive our notifications to make sure this doesn't happen and we are able to reach you during live orders!
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